Maziao - AI Text to Speech Platform

General trading terms when using Maziao services in accordance with Article 32 of Decree 52/2013/ND-CP and Article 1 of Decree 85/2021/ND-CP.

1. Conditions and Limitations of Service Provision

Geographic Scope

Maziao services can be used globally. However, some features or voices may be limited by geographic region due to legal or technical requirements.

Time Limitations

Service operates 24/7/365
Scheduled maintenance may occur (24h advance notice)
Maintenance usually between 0:00 - 4:00 AM Vietnam time

Usage Conditions

Must be 18 years or older, or have guardian consent
Stable internet connection required
Modern web browser (Chrome, Firefox, Safari, Edge latest versions)
Accept terms of use and privacy policy

Content Restrictions

Not for illegal content
Not for offensive or defamatory content
Not for creating deepfakes or voice impersonation
Not for spam or unsolicited messages

2. Service Inspection Policy

Free Trial

20,000 free credits provided monthly after registration
No credit card required for trial
Test all voices and features

Quality Testing

Preview voices before purchasing
Create sample audio files for evaluation
Compare different voices

Quality Assurance

Audio quality: 44.1kHz, 16-bit, MP3
Generation latency: < 1 minute for texts under 500 words
Uptime commitment: 99.5% or higher
Technical support: Response within 24-48 working hours

3. Service Warranty Policy

For Digital Services (No Physical Warranty)

Maziao provides software services with no physical products requiring warranty. Instead, we commit to:

Operation Guarantee

Service operates stably 99.5% of the time
Credits compensation if service down for 48+ hours continuously
Fix technical errors within 7 business days

Technical Support

Email support: [email protected]
Detailed usage guides on website
Video tutorials and documentation
Free feature updates

Quality Commitment

Audio files with system errors regenerated free
Incorrectly deducted credits refunded within 24 hours
Customer data backed up daily

4. Service Standards and Procedures

Service Usage Process

Step 1: Register Account

Provide valid email
Verify email
Set strong password
Time: < 2 minutes

Step 2: Choose Service Package

View package list
Compare features and prices
Select payment method
Pay and receive credits

Step 3: Create Voice

Enter text (or upload file)
Select voice and language
Adjust speed, volume (if needed)
Click "Create Voice"

Step 4: Download

Preview audio file
Download MP3 format
Files stored 7 days on system

Pricing

We provide various service packages to suit different needs.
Customers can start from a free package up to paid packages.
The price of each package will be clearly listed on the homepage and the package purchase page.

Other Terms

Credits never expire
Upgrade package anytime
No auto-renewal
Credits non-transferable

5. Obligations of Parties

Maziao's Obligations (Seller)

1. Service Provision:

Ensure stable, continuous service operation
Provide all committed features
Secure customer information
Handle support requests promptly

2. Transparent Information

Public pricing and terms of use
Advance notice of important changes
Provide e-invoice upon request
Clear explanation of credit calculation

3. Customer Support

Respond to emails within 24-48 working hours
Detailed usage instructions
Fair complaint resolution
Compensation for damages (if any) as regulated

Customer's Obligations (Buyer)

1. Payment:

Pay in full for selected package
Use legal payment methods
No payment fraud
Bear transaction fees (if any) from bank

2. Proper Use

Comply with terms of use
No illegal activities
No service abuse
No account sharing

3. Account Security

Keep login credentials confidential
Report immediately if account compromised
Responsible for account activities
Keep contact information updated

4. Respect Intellectual Property

Only use content with legal rights
No third-party copyright infringement
Responsible for created content
Comply with Vietnamese IP law

General Trading Terms